Our merchandise can be ordered directly through our secure Pay Pal shopping cart, or you may contact us directly at:

Upon a Fairy Tale - Phone or Fax: 847-573-0987

We do accept personal checks and money orders. Personal checks are subject to a seven business day clearance period before the order is processed.

Shipping

The majority of our items are custom made just for you. Many are shipped directly from the artist or manufacturer. All custom items require payment in full when you place your order. Because these items are designed especially for you, they are not returnable and can not be cancelled. This includes cribs, beds, hand-painted furniture, some bedding and custom murals on canvas.

Please allow up to 6-12 weeks for delivery on custom items. If there is a delay, we will contact you.

General shipping costs for non-freight items in the continental U.S. are as follows:

Returns

We offer a 5 day return policy for non custom items in their original condition and packaging. Shipping is not refundable. There is a 30% restocking fee for all returned items. We suggest using an insured carrier that includes tracking.

Please contact us to obtain a RMA number. Items must be received at Upon a Fairy Tale with-in 5 business days of RMA issue date to receive proper credit.

Please note that we realize every computer color display may differ. We do our best to provide an accurate color display of the product. We can not be responsible for color variations due to personal computer displays.  Swatches are available on some product lines for a nominal fee. If you are uncertain, please contact us via email with your questions or to order swatches.

Freight Charges

Some furniture items are oversized and will be shipped freight collect, which means you will pay the shipper when they deliver the merchandise. Freight charges will be charged by the freight carrier to you. This ensures that you can thoroughly inspect the item before accepting it and paying shipping.

It is standard policy for the freight companies to provide curbside delivery only. You may need to make appropriate personal arrangements if you need assistance in getting the items into your home. If you find damage, refuse delivery and make a note on the bill of lading that you are refusing delivery due to damage and describe the type of damage. Do this while the driver is present.

It is very important that you inspect the package or box carefully. If you accept delivery of an unpacked item and later find it is damaged, you are responsible for recovering your purchase and freight costs from the shipping company. Unfortunate, but true. You are responsible for filing the claim.

If you accept a delivery for Fedex or UPS and find hidden damage, please file a claim with them as soon as possible within 48 hours. Once you accept a delivery, you are responsible for any damage claim. This is the reason you need to carefully inspect the boxes and items before the delivery person leaves.